What are this site's return policies?
The site provides a 30-day return policy. If you are not happy with your item, you can return it within 30 days from the date of purchase for a refund or exchange. Make sure to return your item in unwashed and unworn condition and it should also be in its original packaging, otherwise, your item will not be accepted.
Refunds do not cover shipping costs and a 15% restocking fee will be deducted from the refund.
Send your returns to KB Designs, 480 Barnum Ave., Ste 21, Bridgeport, CT 06608.
What are this site's shipping policies and costs? Which countries do they ship to?
Orders are shipped to countries all over the world and shipping options are as follows:
US Shipping Options:
International Shipping Options:
Total shipping and handling costs will be calculated at checkout.
Does this site offer any warranties or guarantees?
Yes, the site offers a 30-day money back guarantee. This guarantee period starts on the date of your purchase and within such period, you can return your item and the site will refund your money. Return your item in unwashed and unused condition, in its original packaging.
Shipping costs and a 15% restocking fee will be deducted from your refund.
Does this site have physical stores? Where are they located?
Unfortunately, the site does not have physical stores, thus the need to buy from them online.
How can I reach customer service for this site? Does it offer a telephone number?
If you have any question, you can reach the customer service for the site via the following options:
Customer service representatives of the site are available from Monday - Friday, 9am - 1pm EST.
Do they offer any help or introductory videos?
Yes, they offer several videos and they are as follows:
Do they offer any discounts or coupons?
A big yes! Woombie offers discounts.