What are this site's return policies?
WineBasket.com offers wine and gift baskets with high qualities. However, if you are not fully satisfied with your gift basket, you can immediately exchange the gift basket and ask for a refund. WineBasket.com provides a refund less 15% for the restocking fee. All gifts and baskets must be returned within 15 days, and the baskets must be in their original condition. Personalized orders cannot be returned or cannot be exchanged.
What are this site's shipping policies and costs? Which countries do they ship to?
WineBasket.com ships their wine and fruit baskets to some states of the US. Fruit baskets can be shipped to any states in the US except California. For the wine gifts and baskets, WineBasket.com ships to most states in the US except Indiana, Kentucky, Maryland, Massachusetts, Pennsylvania, Tennessee, and Utah. Individuals who are ordering wines must be 21 years old or above. Unfortunately, WineBasket.com does not ship internationally.
All orders will be shipped immediately on the next business day upon receiving the order. The shipping fee depends on the delivery option that you choose. The flat rate for the ground delivery is $10.95. This amount can increase depending on the weight of the basket and your location.
Does this site have physical stores? Where are they located?
Aside from buying and ordering online, you can also visit WineBasket.com at their retail store:
Capalbo's Gift Baskets
350 Allywood Road
Clifton, New Jersey 07012
Store Hours: Mondays to Fridays - 9AM to 6PM
Saturday - 9AM to 4PM
How can I reach customer service for this site? Does it offer a telephone number?
The customer service of WineBasket.com can be reached in several ways.
Phone: (973) 594-1880 or (800) 691-0059
Fax: (973) 594-1414
Do they offer any help or introductory videos?
WineBasket.com does not introductory video on its website but it has a guide that answers the common questions of the customers.
Do they offer any discounts or coupons?
Members of the WineBasket.com are given special offer and discounts. Awards are also given to deserving customers. The offers and discounts are available on this online store's homepage.