West Marine, Inc. is a US-based company which retails boating supplies and accessories in three segments: Port Supply, Stores, and Direct-to-Customer. The Port Supply segment is the company's distribution arm for marine supplies to US and international wholesale customers. The Stores segment is the physical retail outlet department that mainly offers hardware and supplies necessary for regular boat maintenance and repairs. The Direct-to-Customer segment runs an e-commerce website, which serves customers by providing access to the array of products, product advice, technical information, related videos, and product reviews by customers. The website also provides direct mail catalogs and online customer help services.
What are West Marine's return policies?
West Marine offers a No-Hassle Return Policy intended to protect the consumer in case the merchandise purchased has been proven to be defective. An item proven to be defective within 30 days may be returned for exchange, credit, or refund. Items for return must be sent back to any West Marine location unused, in original condition, complete with all packaging, tags, and accessories. Exclusions apply to Clearance Items, Items with Expiration Dates, Items Registered to the User, Life Rafts, Computer Software and Electronics Charts, Carry-On Air Conditioners, Swimwear and items which were damaged due to wrong use. Refunds are normally given in the same form as the original purchase.
What are the shipping policies of West Marine? Which countries do they ship to?
West Marine ships internationally. For US Domestic Orders, the shipping options include Flat Rate Ground at $9.95, $19.95 2-Day, $29.95 Next Day, $39.95 Next Day AM, and $49.95 Saturday Delivery. For deliveries to Alaska and Hawaii, the shipping options are $19.95 Economy Air, $29.95 2-Day, and $39.95 Next Day. All orders outside of theUnited States, including Canada are under the International Shipping classification. International shipping charges shown at the online checkout process do not include fees for customs, duties, and brokerage and import fees. These other charges are the customer's responsibility. For detailed shipping policies, go to the Shipping Information page of the website.
Does West Marine offer a low-price guarantee?
Yes, West Marine will match the price of a lower priced identical item offered by a competitor found a customer by within 30 days from date of purchase. This is applicable for identical branded items with similar features and U.S. warranty from legitimate competitors.
Does West Marine have physical stores? Where are they located?
West Marine, Inc. operates 319 stores in 38 states, Puerto Rico, and Canada; plus franchised stores in Turkey, apart from a call center channel and website store.
How can a customer reach the Customer Service for West Marine? Does it offer a telephone number?
For Customer Support and product ordering, West Marine may be reached through these numbers:
US and Canada:
Phone: 1 800 Boating (800) 262-8464
Fax: (831) 761-4421
Phone: (831) 761-4800
Fax: (831) 761-4020
The contact details for the West Marine main office are as follows:
Main Office: (831) 728-2700
The call center of West Marine is available to take orders and inquiries from Mondays through Fridays, 8am - 9pm ET and Saturday, 9am - 6pm ET.
Does West Marine offer any discounts or coupons?
Discounts and sale offers are featured on the home page of the West Marine website. They also offer a mailing list where shoppers who wish to be informed of current and upcoming discounts can subscribe to. Coupons can also be redeemed by entering the promotional code in the designated field in the shopping cart or checkout. The company also offers West Advantage Reward Certificates and Gift Cards which may also be redeemed online by entering the certificate number or gift card code in the promotional code field in checkout.