What are this site's return policies?
Wall Spirit does not accept returns and exchanges since their all their products are designed based on the request of their customers. With this, you have to make sure of the design that you are asking for. Take time to think before ordering. If you are not so sure of the design, you can ask for a color sample or for a test design.
What are this site's shipping policies and costs? Which countries do they ship to?
After placing an order, it will be processed and shipped within 24 hours via FedEx. Shipping of orders is from Monday - Friday, excluding holidays.
Wall Spirit ships nationwide and worldwide (excluding PO and APO addresses). Shipping rates and options are as follows:
Does this site offer any warranties or guarantees?
The site guarantees that they will provide the best design and the best quality that will meet your expectations; however, they can't offer any money back guarantee for their products. With this in mind, you have to make sure of the design before placing your order.
Does this site have physical stores? Where are they located?
No, this site does not have any physical store.
How can I reach customer service for this site? Does it offer a telephone number?
If you have any questions, you can reach the customer service of the site by giving them a call at their Toll Free number: 877 493-1690. They are open from Monday - Friday, 9am-5pm PST.
Do they offer any help or introductory videos?
Yes, they do offer help. They provide step-by-step instructions on how to design your wall. They also offer a tutorial video which is available to watch on the site.
Do they offer any discounts or coupons?
As of now, Wall Spirit does not offer any discounts or coupons.