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Yes they offer 100% Buyer's Guarantee that the tickets are authentic and their transaction will be safe and secure,also the tickets will be delivered before the event.
They also guarantee the tickets they receive will be exactly what the customer ordered and if the event is cancelled they will receive a refund.
What is their cancellation policy?
Once tickets have been purchased online no cancellations or refunds are allowed unless the event has been cancelled.If that is the case a full refund,less the shipping charges,will be paid to the customer.No refunds will be given without the original tickets and they must be returned to Vivid Seats within 2 weeks of the cancelled event.
What is their shipping policy?
Tickets are shipped out by FedEx and will arrive in time for the event.In the case of a last-minute booking or a delay in the tickets arriving at Vivid Seats customers may be asked to collect them from a location near the event venue.All tickets have to be signed for so photographic proof of identity will be required.
How do I pay for the tickets?
Vivid Seats accept Visa,Mastercard,Discover,American Express and Paypal.Customers wishing to pay by any other method should contact Vivid Seats on (866) 848-8499.
What is the average price of tickets?
Vivid Seats gets its tickets from a wide range of sellers who set the price according to their market value so it is not possible to give an average price.Customers may find tickets for the same event on sale at different prices as it is the sellers who set the prices of the tickets.
What events do they cover?
All sports tickets
Concerts and theater tickets
Can I sell tickets through Vivid Seats?
Yes individuals who are residents of the US can list their tickets on the Vivid Seats website free of charge as long as the tickets are an event more than 7 days in advance and the tickets are actually in their possession.They must be genuine and the seller has to have the authority to sell them.
How do I contact Vivid Seats?
Telephone toll free on 866.848 8499 Mon-Fri 7am-10pm CST and Sat/Sun 8am-9pm.International Calls 925.264 3770
Mail Vivid Seats Ltd,344 North Ogden Avenue,4th Floor,Chicago IL 60607