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The WEBstaurant Store Review and The WEBstaurant Store FAQ
Damaged/Missing items - FedEx
Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. If any part of your order is missing or damaged, please contact us within 5 business days of receiving your order so we can find a solution for you!
Most Common Carriers require a delivery appointment for residential deliveries. Common Carriers will not schedule delivery appointments for commercial deliveries unless the Call Before Delivery option is selected during checkout. If a delivery appointment is made and the carrier attempts delivery at the scheduled time but no one is available to receive the delivery, an additional delivery fee will be charged to the customer.
Unfortunately delivery appointments cannot be made for FedEx ground deliveries, but we will send you a shipping confirmation e-mail with tracking information once your order ships so you can monitor the progress of your shipment online.
We're dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Most products ship out of our Pennsylvania warehouse. However, some items will be shipped directly from the manufacturer, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. FedEx ground shipping can take anywhere from one to seven days. All delivery times are estimates.
For additional shipping charges, FedEx 2nd Day Air guarantees delivery of your order by the end of the second business day from when the order was picked up from our warehouse by FedEx. FedEx Next Day Air guarantees delivery of your order by the end of the next business day after your order was picked up from our warehouse by FedEx. Expedited shipping is not an option for common carrier shipments.
FedEx 2nd Day Air & Next Day Air orders received after 2:00 p.m. Eastern Standard Time will be processed on the following business day.
Currently, we will ship to anywhere in the United States as well as Canada, Guam, Puerto Rico, and Virgin Islands. Unfortunately we are unable to ship to PO or APO/FPO boxes at this time. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. If you are concerned about delivery to your address, please contact us before placing your order!
Equipment Installation Checklist
To be sure everything goes smoothly when it comes to installing your new equipment, please consult our handy equipment installation checklist at the following link prior to finalizing your order: Equipment Installation Checklist
Errors in Shipment
Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can find a solution for you!
Methods & Charges
The WEBstaurant Store ships the majority of its products via FedEx, however, for certain large and heavy items, a common carrier freight service is used. Common carrier items are noted in your shopping cart with an asterisk.
Shipping charges for common carrier and FedEx items are calculated by factoring in the weight, dimensions, and shipping distance. Our shipping calculator is linked live with FedEx so we charge FedEx list rates to ship the items to your location. The WEBstaurant Store strives to offer you the best price that we can. Some online retailers may offer "free" shipping but upon closer scrutiny, most customers find that our price is still one of the best out there even when shipping charges are added in! Some of our items do ship for free, and are denoted as such on our site. In this case, we're simply passing along savings from the manufacturer to you! The vast majority of our products can be shipped via FedEx to a residential address. Bear in mind that FedEx charges more to ship to a residential address versus a commercial address. This difference is usually several dollars, but varies by region, and will be reflected in your shipping charges.
In order to maximize the products we're able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.
These items are marked "Special Order" underneath the price on the item's page. You should also receive a pop-up reminder of this Special Order status when placing a Special Order item into your shopping cart. Please understand that Special Order items may not be able to ship within 1-2 business days like our regularly stocked items. As a result, we encourage you to contact a Customer Solutions Specialist if you have questions about the delivery time of a Special Order item you wish to order!
To save you the hassle of dealing with multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent expedited and the other part sent using standard Ground, please place two separate orders.
At The WEBstaurant Store we strive to provide you with great products and service AND helpful information. We hope this helpful food service information will assist you in making informed purchases and decisions regarding your business.
Browse our article listing to read about food preparation, food service equipment, managing a restaurant or food service establishment, and much, much more!
Take some time to view the Food Service Help sections of our site or send us any questions you have about installation, equipment, smallwares, repair, or other food service related topics via our Ask Us section. Our knowledgeable staff will respond to your questions within 48 business hours.