What is the shipping policy?
Free Shipping is available for all US orders including Alaska and Hawaii orders for Canada and Puerto Rico orders over $200. For orders under $200 there is a flat rate shipping fee of $15. U.S. orders are shipped with either UPS or USPS and USPS is used for most orders being shipped outside the U.S., APO addresses and P.O. boxes. Free Ground Shipping orders are delivered within 1-9 business days and are shipped from New York. For faster delivery Overnight or Express can be selected. Overnight and Express orders are shipped the same day if placed before 11:00am Eastern Time bust may not ship out until the following business day if placed after 11:00am. International shipping to addresses outside the U.S., U.S. territories and Canada is available, shipping for one pair is $29.99, two pairs $38.99 and three pairs $47.99. Please note that for international and Canada orders there may be additional duties and taxes that may be added when going through customs and must be paid upon delivery.
What is the return policy?
Shoe-Store is committed to having all customers completely happy with their orders and if you are not completely satisfied you can easily return your purchase. Returns and exchanges must be received within 60 days and after 60 days you risk your return not being accepted. When returning the return shipping is the customer's responsibility unless the order is defective or the wrong item was sent. If a defective or wrong item is received you will need to contact customer service by phone or email within 30 days. You will then be sent a prepaid UPS return shipping label to make the return quick and easy. If the return is decided to be not defective there will be an $8.50 shipping cost and the shoes will then be sent back or you can also choose to have them exchanged for another pair. Please note that the UPS return shipping label is only provided to U.S. customers and customers outside the U.S. will be responsible for return shipping cost.