If you want to shop online, go to the link below and make your purchase online:
Here is their unconditional guarantee:
All defective merchandise is cover under manufacturer specific policies.
Pure Hockey offers FREE GROUND SHIPPING. The only exceptions are orders under $40.00 and any order that contains an oversize shipping package.
Orders Under $40.00:
For orders less than $40.00, there will be a flat shipping charge of $9.99 plus any oversize shipping charge, if applicable.
Oversize Shipping Charges:
Some products are oversized, bulky and/or heavy and require extra shipping above the regular stated charges. Each product page on their website will let you know clearly if that particular product requires extra shipping.
The shipping time starts when your order is ready to be shipped. It depends upon whether they have the product in stock. There is no weekend pickup or delivery for Next Day or Two Day Shipping.
All packages ship directly from their Franklin, Massachusetts Distribution Centre. Regular ground shipping takes from 3-7 business days. However, there might be delays for some reasons like product out if stock, your location and others.
Pure Hockey does ship internationally to anywhere in the world, however, customers will be responsible for any potential customs, duties and taxes of home country on any international orders.
Here is their stick warranties:-
Stick returns are controlled by the vendors (Bauer, Reebok, Easton, Sher-Wood, etc). When you buy a composite stick, it has two identical stickers on it. One of those stickers is easily removed - their cashiers remove that sticker from the stick and stick it right onto your receipt. So save your receipt! If your stick breaks, that receipt is gold!
If the stick breaks within 30 days of purchase, you will need to call the customer service number for the applicable vendor (phone numbers are below) and it is your responsibility to ship it back to the vendor for refund or replacement. Just to be clear - Pure Hockey do not set the guidelines for this - those are guidelines handed down by vendors.
If the stick breaks on 31st day, they cannot do anything about it since the vendor policy is only for 30 days.
Here is their price guarantee:
Pure Hockey does have physical stores. Click the link below to see your nearest store:
Pure Hockey Customer Service (no store):
1 Whitney Rd, Berlin, MA 01503
Customer Service Hours:
Monday - Friday 9:00 am - 6:00 pm
Saturday 9:00 am - 5:00 pm
Sunday - CLOSED
Pure Hockey Corporate Offices (no store)
119 Dean Ave
Franklin, MA. 02038
You can also give them a call on 1.866.787.3462
The site does not have any videos to help out their customers.
They are currently offering some great discounts on their site. They are: