Phone.com is an online provider of VoIP and cloud based phone services. They are more focus on providing cloud based phone services on small or even a very small-sized business that needs a more sophisticated means of communication. This is very affordable for small or home business but it makes your business a more professional look.
Here are some of the most frequently ask questions about Phone.com:
What does Phone.com sell?
Phone.com offers VoiP phone services to businesses. It includes business phone numbers, toll-free numbers, fax services, mobile phone dialing, and lots of other services at a very low price.
Here are the list of services offered at Phone.com:
Virtual Office - gives your business a professional image with a virtual PBX phone system at a fraction of the cost. Unify remote locations and mobile employees with a main toll free or local number with professional greetings, menus, and unlimited extensions.
Virtual Number - connect all your phones under one number and one voicemail. With Virtual Number, you'll receive call routing, call screening, customizable greetings, state of the art voicemail services and much more, all for one low monthly price.
Home Office - consolidates phone services for your home-based business and your home phone to save you money. You get three toll free, local numbers or transfer existing numbers and have independent control of greetings, menus, forwarding and voicemail for your business and home phone lines. This expandable system allows you to add unlimited extensions with voicemail for employees, different locations or family members.
Home Phone Plus - transfer your existing number or get a new one with Phone.com Home Phone Plus. With 50+ advanced features including hold music, advanced call forwarding and text voice mail you get the newest phone features and save big. Includes a free 2-line adapter to connect any standard phone.
IP Phones - Get Polycom, Panasonic and Cisco phones and devices with Virtual Office.
What is VoiP phone services?
VoiP is short for Voice over internet Protocol. It refers to the manners or technologies or techniques in delivering communications (even multimedia) through internet.
What are this site's return/exchange policies?
Damage phones and other provided materials can be exchanged as long as it is not intentionally damaged. No refunds will be issued for the ATA if you cancel your services. However, you will be entitled to a credit in the amount of the Disconnection Fee of $54.95, if you return to us the ATA in a reasonable working condition (as defined in our Customer Terms of Service) within 14 days from the date that you provide us with notice of termination of your Service.
No refunds will be issued for the ATA if you cancel your services. However, you will be entitled to a credit in the amount of the Disconnection Fee of $54.95, if you return to us the ATA in a reasonable working condition (as defined in our Customer Terms of Service) within 14 days from the date that you provide us with notice of termination of your Service.
What are this site's shipping policies and costs?
Phone.com charges a $9.95 shipping fee in addition to the activation fee. If the Home Phone number is ordered from available inventory the ATA is approx. 5-7 business days (Shipped Ground). If the number is not in inventory and one is ordered the ATA will be shipped after number is completed (7-10 days) and then normal shipping time frame. Please note we do not ship on weekends or holidays.
How do I cancel my service?
To cancel the service you need to contact our customer support center. You can dial 611 if you have a phone.com phone line or IP Phone, or Soft Phone. Alternatively you can call our support line at 1-800-998-7087 or you can fill up our support form here.
Does this site have physical stores?
Phone.com office is located at:
184 South Livingston Avenue
Livingston, NJ 07039
How can I reach customer service for this site? Does it offer a telephone number? List its address and any contact info.
Our support staff can be reached 24×7
US Toll Free: 1-800-998-7087
US Local: 1-858-633-8053
iNum: +883 510013425101
Do they offer any help or introductory videos?
Phone.com do have a user's guide to help new customers learn some basic and advanced troubleshooting and other stuffs about Phone.com