What are Pet Source's return policies?
When you need to return merchandise, just call 877-247-4633 for a return authorization number and instructions. You have to let them know what items you are returning and the reason for the return. The product being returned should be in saleable condition. All products will be charged a restocking fee. Product returns after 90 days will no longer be accepted. Items that are non-stock special order may not be returned. Take note that Pet Source is unable to accept returns on vaccines, test kits, refrigerated items, clothing, books, videos or stainless steel products, unless they are defective or damaged in transit. In this case they will replace the item. Likewise, all Rx items are non-returnable and non-refundable. This is in accordance by law and there will be no exceptions.
What are Pet Source's shipping policies and costs?
All packages are delivered Monday through Friday. If you would like Saturday delivery, make a note on your order. An additional charge will be imposed for Saturday delivery.
All Items in the free shipping department ship free.
Heavy items - There will be an extra charge
Expedited shipping is optional on all items
Orders that require a shipping charge will be calculated based on shipping weight and destination.
Express service is available through Federal Express or UPS for an extra charge. Call a Customer Service at 877-247-4633 to inquire about overnight or 2-day service rates. However, flammable and aerosol items can't be shipped via air or outside the continentalUnited States.
Pet Source provides prompt and accurate shipping on all orders. Orders that are received Monday through Friday are typically shipped within 36 hours. Orders during the weekend will be shipped within 36 hours of Monday morning. Allow 7 - 10 days for delivery of cartesian products shipped from the manufacturer.
Cash on Delivery Orders
You may place your order C.O.D., But there is a $10.50 C.O.D. fee for these kinds of orders. Contact a customer service representative at 877-247-4633 to place a COD order.
How can I reach customer service for Pet Source?
Here are their contact information:
5918 Evergreen Blvd
Toll Free Telephone: 1-877-247-4633
Does Pet Source offer any discounts or coupons?
Just enter your email address on the bottom right corner of their homepage to sign up and get discounts and coupons.