What are this site's return policies?
OneKingsLane.com is very much concern about their customerÃ¢Â€Â™s satisfaction. In case a customer is not completely satisfied with their merchandise for any reason, they can return them to this site within 14 days from the date the item was delivered.
All product returns must be in its original conditions, unused, and in re-saleable conditions. It should contain its original packaging with its original tags and all other materials that comes with it during delivery.
When returning an item to this site, visit the Order section in My Account Page and click the order number of the item you would like to return.Ã'Â If you do not know your order number, you can locate it by looking at your order confirmation email.
If a return is due to damage, defective or wrong item made by this site, a full refund will be issued. But if not, shipping charges are non-refundable plus there will be a surcharge of 8% for restocking fee.
Click here to learn more about this return policy.
What are this site's shipping policies and costs? Which countries do they ship to?
Unfortunately, as of this time OneKingsLane.com can only ship their products to continental US, Alaska and Hawaii. They cannot ship to US territories like Guam and Puerto Rico. They cannot also ship internationally and since they are using FedEx to ship their products, they cannot also ship to P.O. Box addresses.
Click here to see the available shipping and handling fees for this website.
Does this site have physical stores? Where are they located?
Their office and showroom are located at 600 Townsend St. Suite 120e, San Francisco, California 94103, United States.
How can I reach customer service for this site?
Customers can contact them through the following:
Email: VendorInquiries@onekingslane.com or Press@OneKingsLane.com
Telephone: Toll free at 855-SHOP-OKL (746-7655).
What payment methods do they accept?
OneKingsLane.com can accept payments through PayPal and credit cards (VISA, MasterCard, Discovery and American Express).
Do they offer any discounts or coupons?
Discounts and other promos are often found in their homepage. You can also check out their All Sale page where they list all the available products that are on sale. Coupon codes are available in their affiliate websites. Click here to see if there are available coupon cods at Knoji.com.