What is Moshi?
Moshi is an online company based in Sunnyvale, California. It specializes in electronics fashion and provides accessories that are designed to fit your lifestyle. The company is conscious about environmental issues. As much as possible, they use recycled or biodegradable items in their packaging materials. They also adhere to international standards for elimination of harmful substances during production.
What products can be purchased form the Moshi site?
The Moshi site sells electronic accessories such as earphones, film protectors, cables and adapters. Peripherals such as keyboards and card readers are available as well. They also have bags and cases for iPhones, iPads, and Android phones. You may visit the site at http://www.moshimonde.com.
What payment methods does Moshi accept?
Moshi accepts credit card payments for users who have American Express, Visa, MasterCard or Discover. At this point, alternate modes of payment such as PayPal and Cash on Delivery are not yet honored. Your billing information will be needed after you checkout with the item you desire to purchase. Your billing address and shipping preference will also be needed.
Does Moshi offer warranty on its products?
Moshi provides a Limited Lifetime Warranty on the following items: Moshi Bags, Protectors, Cleaners, Cases and Connect Cables/Adapters. The warranty does not include damages due to improper installation, abuse, accidents or improper handling. It also does not cover damages due to "wear and tear."
Moshi also has a Two-year Limited Warranty on Audio items and Electronic Peripherals. They guarantee that all Audio products and electronic accessories are bereft of physical defects in material as well as in workmanship. This covers a period of 2 years from the purchase date.
Does Moshi ship internationally?
At this point, the Moshi site only delivers within the United States and in Canada.
Does Moshi provide an option to customers who want to go to a physical store?
Yes, Moshi provides a list of national chains, online resellers, or authorized resellers in your location. Simply go to the bottom of the site page and click on the "where to buy" link under Customer Service. Detailed information will be provided, including the address, phone number and store name.
Is it possible to return the products I purchased for a refund?
If the product was purchased directly from the online store, please provide a copy of the Moshi Store receipt or order number. Get an RMA number from the online representative and ship the product in its original packaging afterwards. Once the product is inspected to be free of damage, a refund will be issued to the credit card used for the purchase.
If the item was purchased from other resellers, you need to return it to the place of purchase for a refund.
How can I contact Moshi's customer support?
For problems and technical support, you may reach firstname.lastname@example.org. Do not forget to include the following information:
1. Name of the item
2. Model identifier (for Apple computers)
3. Your TV's brand/model number
4. The operating system you are using
5. Place and time the Moshi product was purchased
If you wish to check on the status of your store order, you may write to email@example.com. Do not forget to include the Moshi Store order number and the name appearing on the credit card used.