Answer: Subscription must be paid monthly and late fee dues are set upon the company automatically to the customer. To terminate their services with the company, the customer must request a termination by calling the customer service at 866-936-5680, available from Mondays to Fridays only at 8:00AM to 12:00AM only. Customers must take note that payments made earlier are not refundable in any way and cancellation of subscriptions made at the middle of the month shall take effect at the end of the month.
Settlement of fees and written request are required by the company within thirty (30) days from the date of the request. Acknowledgement by the company shall be made at the 30th after the termination processes.
Answer: The prices of the site's products will depend on the customer's chosen subscriber level. To view company's prices, visit http://www.icontact.com/affordable-email-marketing/ the sales order will indicate the amount and the package the customer has chosen. It will include information such as customer's level of subscription, the amount to be paid and the payment option. For more questions about purchase policies of the site, contact 866-775-4254 or mail them at firstname.lastname@example.org The Company's product is accessible to any parts of the world with a reliable internet connection.
The site's policy requires customers to pay monthly. Customers must note that the fees that I Contact is receiving are exclusive of tax dues and duties. For overdue payments, the customers are obliged to add a 1.5% late fee due on the amount that should be paid and should be paid with the full amount due. For more information, visit http://www.icontact.com/permission-email-marketing#endUser.
For payments, the company receives credit cards and checks. If any problems might be encountered in the payment processes such as expiration of credit card or failure to tender fee by check, the subscription of the customer to the company's services will cancel your account following a notice by the company. It is critical for every customer to be mindful of paying their dues.
Answer: The site ensures that customers who have the product are well-knowledgeable of using so and will find the software useful for their endeavor. Help guides are available in videos or modules. Videos are available at http://www.icontact.com/resources/email-marketing-tips. To view the modules on using the Email Marketing, visit http://www.icontact.com/resources/email-marketing-guide/ To view the guide on using the Social Marketing, visit http://www.icontact.com/resources/social-media-marketing-guide. New customers may also choose a fit schedule for training on how to use the software by filling up the necessary information at http://www.icontact.com/resources/email-marketing-webinars.
Trial version is also offered by the website. Trial version will last up to thirty (30) days as agreed on the website's Trial Period Terms and Conditions. To know more about the terms and conditions that fall under this category, please visit http://www.icontact.com/permission-email-marketing#endUser Free Trial Period Section.
Answer: No, the company does not have any physical stores worldwide. The corporate office is located at 5221 Paramount Parkway, Suite 200, Morrisville, North Carolina.
Answer: Customer service may attend the phone +1 (919) 957-6150 from 9:00Am to 3:00Am (GMT) from Mondays to Fridays only.
Live Chat is also offered by the website at the same time. Just visit, https://server.iad.liveperson.net/hc/41389437/?cmd=file&file=visitorWantsToChat&site=41389437&SESSIONVAR!skill=Support&imageUrl=https://www.icontact.com/images/liveperson&referrer=http%3A//www.icontact.com/support log in the necessary information and hit the "Start Chat" button.
You may also directly mail your concerns to the company, by logging in the important information in the form provided at this site, http://www.icontact.com/support.
Answer: Yes, the site does not offer any introductory videos for new customers who want to know what the website can offer and how it works. Watch videos at http://www.icontact.com/resources/email-marketing-webinars. Trainings on how to use the software is also offered in this site. About Us link may be found in the bottom of the site's homepage. Help videos can be viewed at http://www.icontact.com/resources/email-marketing-tips.
The company started in 2003 with a vision of guiding SMEs to excel in their businesses through email and social marketing. They aim to reach out to their clients by providing their product-services and be able to have a share of knowledge on different marketing and business tips. They built online marketing software that will help the customers to plan, reach out to customers in a wider space and manage their plans through offered features.
They make use of a cloud-based marketing and PR software called the VOCUS to aid entrepreneurs to catch buyers through the use of today's most popular marketing tool - internet and social networks. This software provides social, email, search marketing techniques to increase a business' popularity in the web.
Answer: No, the company does not currently offer any discounts or coupons on their subscription fees.
Refer-A-Friend program, however is introduced to encourage members to invite friends to join the site and earn a gift card of $50 and treating the new member a $50 credit on their first subscription. To know more about the company's referral programs, visit http://www.icontact.com/refer-a-friend and https://signup.cj.com/member/brandedPublisherSignUp.do?air_refmerchantid=2253598 to sign up and be a company's affiliate.