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HolaBirdSports allows returns of items as long as the customer adheres to their return policies. All items are eligible for exchange or refunds as long as the return has been made within 30 days. Any returned items received within 30 days by can be claimed for a refund otherwise it would be only eligible for exchange or credit that can be purchased for another item. In addition, all returns should include the RA (Return Authorization number). This can be obtained by calling or sending email message to their customer service. The RA given should be written outside the packaging of the returned item. HolaBirdSports charges $5.75 for returns having amount of less than $69.95 while higher than this cost will be eligible for free shipping for exchange.
What is their shipping policy or conditions?
It is important for the customers to understand the shipping policies of HolaBirdSports.com for them to provide proper assistance. Most domestic orders are shipped within 2 business days. If in any case that the delivery is delayed, they will contact the customer. Some items can only be shipped exclusively within the U.S. In addition, ground shipping method cannot deliver to PO Box addresses.
Does they ship to international countries?
Yes, they ship international orders but with some restrictions and should adhere with their International shipping policy. Customers from outside the United States must place their order through mail because they do not accept international orders using the website. Also, international orders are charged an additional $5.75 for the processing and packaging expenses.
What are the costs of shipping offered?
The shipping costs of orders are based on the method of shipping. For US Ground Shipping Method, they charge a $5.75 flat rate shipping for orders below $69.95 and free for above this amount. Priority Shipping mail and 2nd Day Air Shippng costs $9.95 and $6.00 every item. For Next Day Air Shiping within U.S., it costs $19.95 and $24.95 for Alaska, Puerto Rico or Hawaii. For Canada orders the first item will be charged $17.95 and $11.95 each item.
Do they give warranty or guarantee?
Yes, HolaBirdSports provides 30 day limited warranty for selected items. Most of the items covered with the warranty are Strings and Grommets. Also, most squash racquets are not eligible for the warranty. A 1 year limited warranty from the manufacturer is offered to items like Tennis, Racquetball Racquets and Paddle. The rest of the items not mentioned here are also automatically covered within the said warranty period.
Do they have showroom for the customers to visit?
Yes, HolaBirdSports has a showroom at 9220 Pulaski Highway, Baltimore, Maryland 21220. Customers can visit here to see their products displayed.
How can customers reach their customer service?
HolaBirdSports entertains customers' inquiries through the following contact information.