FTD (ftd.com), is a major Gifts, Crafts & Hobbies e-commerce site. FTD infrequently launches coupons for its customers, with 3.0 launched per month on average, so we recommend jumping on their coupons when available. Coupons from FTD expire quickly, with an average length of 3.0 days, so we recommend using their coupons promptly when available. FTD tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 26.0% (vs. 28.8% for other brands).
FTD accepts cancellations and returns of ordered items from their customers and these are their return policies.
Orders can only be cancelled before they are shipped
All cancelled orders require a cancellation form to be filled out
Customers should contact the customer service of FTD at 1-800-736-3383 before returning items
Returned items are eligible for a refund if claimed within 30 days after receiving the item
Returned items should be in its original package, not opened and with complete documents
If any damage or problem which caused the items to be returned is the fault of FTD, then they will take care of the shipping charge
FTD processes returns within 7 to 14 days
What are the shipping policies of FTD?
FTD delivers flowers to their customers based on the following shipping policies.
FTD only delivers flowers via FedEx and UPS if the destination is within the U.S.
For exotic plants, perishable items as well as flowers, Next Day shipping service is required
Deliveries to Hawaii and Alaska require an additional $12.99 charge
Customers changing their delivery locations are required to pay addition $10
Alcohol products are only delivered to customers aging 21 or above
What are the shipping rates offered by FTD?
There are actually no exact shipping rates offered by FTD because the rates are based on the total amount of the ordered items. The chart for the shipping rates can be viewed by clicking this link - Shipping / Delivery Rates
Does FTD deliver to International countries?
Yes, they deliver to 150 International countries outside the United States provided that the orders adhere to the shipping policies of FTD. For a complete list of countries click this link - List of International Countries
Does FTD deliver to all destinations and establishments?
No, unfortunately there are some restrictions applied in terms of delivery locations. They cannot deliver orders to Intensive Care Unit or ICU on Hospitals, Cruise ships, Trains, Airport Terminals, Cemeteries, PO Boxes and APOs.
Does FTD offer guarantee or warranty?
Yes, FTD offers 7-day satisfaction guarantee for their flowers. They assure their flowers are fresh that will last up to 7 days. Customers can contact the customer service of FTD if they are not satisfied.
Does FTD have physical store or showroom?
No, they don't have any physical store for their product. They showcase their products at FTD.com which customers can browse for their favorite flowers and order.
How can customers inquire about the products and services of FTD?
FTD.com provides 24 hour customer service to provide answers to their customers' inquiries. These are their contact information.
Phone Number: 1-800-736-3383 (US and Canada) / 630-719-7756 (International)
Mailing Address: FTD.com, Attn: Customer Service, 3113 Woodcreek Drive, Downers Grove, IL 60515