What are this site's return policies?
E-Cigarette offers a 10-day return policy starting from the date of delivery. Items for return must be in its original packaging, with all the accessories and documentation included. Excluded from this policy are opened cartridges, cartomizers, disposables and E-liquids.
To ensure that a return will be accepted, a return merchandise authorization number must be requested by logging in to your account on the site or by contacting the customer service via the Support Tab. Once an authorization number was obtained, you can now send back the item with the following information written on the back of the packing slip: Name of the customer, telephone number, email address, customer's return shipping address, reasons for returning the item, name of the customer service representative who authorized the return and the date it was authorized, and the order number and the RMA number. All returns must be shipped by ground only.
The site will only issue store credit, not refund, but does not include shipping cost unless it is their fault. All accepted returns are subject for 20% restocking fee.
What are this site's shipping policies? Which country do they ship to?
This site ships orders worldwide. Normally, orders are shipped out within 1-2 business days but at times when there are volumes of order to be processed, it may take 3-5 business days. Shipping and Handling fees are weight-based and depending on area of destination and are calculated at check out. Here are the shipping methods available:
Does this site offer any warranties or guarantees?
Yes, items bought from this site come with 90 days warranty from delivery date. Defects caused by normal use maybe repaired or replaced by this site. This site also offers 10 days from delivery for items to be returned for a store credit.
Does this site have physical stores? Where are they located?
How can I reach the customer service for this site? Does it offer a telephone number?
For inquiries, contact the customer service of this site by calling them toll free on 1-877-771-5196 Ext. 2 from 9am -5pm, Monday to Friday or by using the form on the contact page.
Do they offer any help or introductory videos?
Do they offer any discounts or coupons?
Yes, several items are sold at discounted prices. Coupons are also offered.