What are this site's return policies?
If you have purchased the wrong product and you would like to buy another product, you are given two options. First, you can choose to upgrade to the edition of your desired product. However, if there is no upgrade that will lead you to your desired product, your next option is to submit a Customer Service Request. In your request, you have to include your email address you used in your purchase or your order number, name of the product, name of your desired product and number of products desired.
On the other hand, if you had purchased one of the products and you were not satisfied at all, you can return it (within the 30-day purchase period) and then you can have your money back. This is possible as the site offers a 30-day money back guarantee.
What are this site's shipping policies and costs? Which countries do they ship to?
The site sells downloadable software only and thus, your purchase doesn't need to be shipped. Once your order is confirmed, you will be provided with two receipts: email and online receipt. These receipts include a download link for the software and your log in details for your Condusiv Account. You can either make use of the download link or you can log in to your Condusiv Account to download the product that you had purchased.
Does this site offer any warranties or guarantees?
A 30-day money back guarantee is offered by the site. This guarantee is applicable just in case you would like your money to be refunded. This is only applicable for products that are still within their 30-day purchase period.
Does this site have physical stores? Where are they located?
Unfortunately, Diskeeper doesn't have any physical store. You can only buy their products through their online store.
How can I reach customer service for this site? Does it offer a telephone number?
You can reach the customer service of the site by calling their phone, by sending them an email or by sending them a fax. You can also make use of their live chat. Here are the contact details of the site.
Phone: (800) 829-6468 / (818) 771-1600
Fax: (818) 252-5512
Europe, Middle East and Africa
Phone: +44 (0) 1342 821 300
Fax: +44 (0) 1342 321 781
Latin America and Caribbean
Phone: (818) 771-1600 ext. 5322
Phone: +61 412 431150
Asia Pacific, Australia and China
Phone: (818) 771-1600 ext. 5592
Do they offer any help or introductory videos?
The site provides downloadable installation guides, manuals and product help tools.
Do they offer any discounts or coupons?
As of now, the bundle offers are offered at discounted prices.