What are this site's return policies?
Although the site has a "Shipping & Returns" page, they only mention a few things about shipping and nothing about return policy. They have a strict warranty where they are hands-off mostly on several cases, like damage to products and lost of products wherein they are not giving warranties to such events. They have no details about their return policies so just assure they are not accepting returns. But in cases that customers really think a fault is made by the company, it is always better to called them and discuss to them what really happen. Maybe in this way you can return you product and ask for a refund or exchange. You can call them atÃ'Â Ã'Â 800-600-3500.
Here is a message from the founder and owner CampingMaxx.comÃ'Â Jerry Shulman about their return policy. (This came from their Amazon.com where they are also selling their products)
"Pursuant to Amazon.com Guidelines, you are permitted to return your purchase as long as it is in re-sellable condition complete with packaging and tags.Ã'Â Ã'Â Upon receipt, we will process a credit to your Amazon.com account.Ã'Â Ã'Â Please note that Amazon.com will assess a 20% return fee to your return credit.Ã'Â Ã'Â It should appear on your Amazon.com account in 3 Ã'Â 5 business days.Ã'Â One last comment, your return will be sent to our California location.Ã'Â Ã'Â If you are returning a sleeping bag or other similar item in which your bare skin came into contact with the product, we are NOT permitted to resell these items and so we must donate it/them to a charity.Ã'Â Ã'Â We will still process your refund, but thought you should know of the financial burden on us."
If they can accept returns from Amazon buyers, what more if you bought it from their site. So just call them to make the arrangements of your return.
What are this site's shipping policies and costs? Do they have international shipments?
YesÃ'Â CampingMaxx.comÃ'Â does have international shipments. You can check out what countries do they ship when you checkout where you are asked to provide the shipping address. NOTE: make sure to check first if the country you want your products to be shipped is available. Although you can see almost all the countries in the world listed in there, but there are some countries that are listed and yet they still cannot ship to it.
Packages are shipped 24 hours after an order is placed.Ã'Â CampingMaxx.comÃ'Â is shipping their products via FedEx with a tracking number and drop-off without signature required or UPS extra that requires signature but this will cost you additional charges. Both shipping methods will have a tracking link that will be provided by the site.
Does this site offer any warranties or guarantees?
"The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website."Ã'Â This is according to their terms and conditions. But since they are selling and "not manufacturing" their own brand, the products that they are selling still have their warranties from their manufacturers. But then of course it will be up toÃ'Â CampingMaxx.comÃ'Â to claim those warranties for you so you still need to return your products to them and let them claim the warranty. The best thing to do in here is to call them and discuss such matters to them.
Does this site have physical stores?
They are located atÃ'Â Irvine Avenue, Newport Beach, CA, US
How can I reach customer service for this site?
Customers can contact CampingMaxx.com through the following:
Mail:Ã'Â Irvine Avenue, Newport Beach, CA
Email: Ã'Â Click here to use their "Contact Us" page to send your inquiries.
What payment methods do they accept?
As of this time, they can accept payments through PayPal and VISA, MasterCard credit cards.
Do they offer any discounts or coupons?
From time to time, the site offers discounts and free shipping, and they are often seen posted on the site itself. For coupons, you can find them mostly in their affiliate websites.Ã'Â Click hereÃ'Â to check if there are available coupons at Knoji.com.