Build.com (build.com), is a major Tools & Home Improvement e-commerce site. Build.com frequently launches coupons for its customers, with 18.0 launched per month on average. Coupons from Build.com expire quickly, with an average length of 2.0 days, so we recommend using their coupons promptly when available. Build.com tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 10.0% (vs. 28.8% for other brands).
Build.com Review and Build.com FAQ
Credit Cards - Visa, MasterCard, Discover, and American Express
Google Checkout (not applicable for Canadian customers)
Wire transfers (for orders over $1,000)
Does Build.com offer free shipment? Build.com provides free shipment on orders that exceed $199 for standard ground deliveries. However, free shipping is not applicable for deliveries in Alaska, Hawaii, or any other international location.
How does Build.com ship products purchased by customers? Build.com offers three shipping options for the convenience of customers: Standard Ground, Two Day Air, and Next Day Air. In case a customer ordered two or more items, he/she may receive the merchandise in multiple boxes on different days, due to varying item availability and shipping sites.
How long does it take for products to be shipped to customers? It would normally take 1 to 5 days for merchandise to be delivered to customers.
What are the policies of Build.com when it comes to general returns? All general returns should be filed within 90 days from the day that you receive your product. In order to receive a refund, all of the following should be present:
The returned merchandise must be in resalable condition
The merchandise must be free from scratches or defects
The returned merchandise should not have been installed
Customers must have the original packaging for the product returned
The packaging of the product must not have any writing or labels
Packages must be sent back by the customer via a traceable source, like FedEx or UPS. USPS should be avoided.
The assigned return authorization (RGA) number should be included with the items returned. Refunds may be delayed if merchandise is returned without an RGA number.
What are the policies of Build.com when it comes to defective returns? Defective returns must be filed by customers within 60 days from the day the merchandise is received. There are no restocking fees on defective returns.
Would freight costs be refunded also? Build.com would refund shipping costs if the returns result from the error of the company.
How long would it take for refunds to be processed? It would take 14 to 21 days for refunds to be processed.
How could I contact Build.com? If you have questions or need help about an existing order, woyld like to get shipping or order status, would like help on returning products, or any other queries you have in mind, you could reach the company through the following means: