What are the return policies?
The company guarantees satisfaction on all its products. If you are not 100% satisfied with a product, you can return it for a refund within 30 days. If the return is verified for processing, you get a full refund for the items purchased. The return policy is as describe below.
Packages should be shipped to:
c/o DCL Fulfillment Center
4455 E. Philadelphia Street
Ontario, CA 91761
ATTN: RMA #____
Shipping policies and costs. Which countries do we ship to?
www.beatsbydre.com ships only to addresses within the United States and Puerto Rico. However, the company has stores located all over the globe where international customers can shop.
Shipping fees are set per item and the fee depends on the shipping method used as shown below.
Warranties and Guarantees
Beats By Dre offers a limited warranty on its products. The products are warranted against workmanship and defects in materials for a period of one year from date of original retail purchase from an authorized dealer. Proof of purchase is required in order to verify your eligibility. Contact support to obtain warranty service.
If a defect occurs within the period of the warranty, the company can decided to do the following:
The warranty excludes:
Physical stores and where they are located
Beats by Dre has a Beats Store in SoHo, New York and authorized retailers all over the globe. Below are some of the countries where they are located.
Customer service, telephone numbers, address and contact info.
USA customers can call (646) 454-1961 or 1-800-442-4000 toll free, Monday to Sunday, 6 am to 7 pm PST.
Alternatively, you can write to:
The Beats Store
67 Greene Street
New York, NY 10012
Are there any discounts or coupons?
Beats by Dre is not currently offering ay coupons or discounts. However, there are currently a number of competitions you can participate in. Below are two of the competitions you can participate in.
Do we offer any help or introductory videos?
There are a number of introductory videos for some of the products offered by this company. These include: